AT&T is offering affected customers $5 in credit toward the cost of monthly wireless service. The credit will be automatically applied to individual and small business accounts; AT&T business accounts are not eligible. In a separate statement announcing the credit, AT&T said, “We are also working closely with our business customers and will address their concerns as those discussions take place.”
The statement also informed customers that no action on their part would be needed to get the credit, and it should appear on their statement within the next one or two billing cycles. Caution was issued to watch for phishing scams related to the outage and credit, and the company asked customers to report any suspicious messages as spam, and forward them to 7726.
The credit will not apply to subscribers of AT&T’s prepaid service or Cricket Wireless — the no-contract discount provider AT&T acquired in 2013 when it purchased Leap Wireless.
