EY is not alone in thinking that employees working from home are not contributing enough to the business (“EY monitors UK staff office attendance via turnstiles”, Report, January 30). Our research found that half of UK workers say their employer has “productivity paranoia” over staff working at home.
The problem for large City employers is that collecting gate data isn’t the answer. The risk is that organisations alienate their employees who may take their skills elsewhere. “Presenteeism” leads to “resenteeism”, and “management by walking around” simply doesn’t work for the modern hybrid organisation. Organisations must realise that working styles have evolved significantly in recent years — and methods of measuring productivity need to evolve with them.
Half of workers that we asked were open to their employer using software like digital employee experience analytics (DEX) to measure their productivity and engagement at work. This is a far more sophisticated approach that says a lot more to business leaders about workforce productivity than a key card swipe into the office ever can.
Mark Cresswell
Co-founder, Scalable Software,
Weybridge, Surrey, UK
