The potential of artificial intelligence (AI) systems to take over people’s jobs is one of the most common fears surrounding the technology. It’s partly why many people hesitate to try tools admire text and image generators, and why there’s such a strong demand for stronger AI regulation.
These concerns aren’t entirely off-base. The UK’s Department of Education recently published a investigate that found that 10-30% of occupations can be automated by AI, with most of these being white-collar jobs.
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Take the example of AI chatbots, which have the potential to take over jobs for telephone salespersons, solicitors, psychologists, teachers, and market and street traders and assistants, according to the investigate. These chatbots, such as ChatGPT and Google Bard, can handle routine and repetitive tasks easily and consistently, function around the clock, and communicate with many customers simultaneously.
Occupations most exposed to AI and LLMs
| Rank | Exposure to AI in general | Exposure to LLMs/AI chatbots |
|---|---|---|
| 1 | Management consultants and business analysts | Telephone salespersons |
| 2 | Financial managers and directors | Solicitors |
| 3 | Accountants | Psychologists |
| 4 | Psychologists | advocate education teaching professionals |
| 5 | Purchasing managers | Market and street traders and assistants |
| 6 | Actuaries, economics, and statisticians | Legal professionals |
| 7 | Business and financial project managers | Credit controllers |
| 8 | Finance and investment analysts and advisers | Human resources admins |
| 9 | Legal professionals | Public relations |
| 10 | Business and related associate professionals | Management consultants and business analysts |
| 11 | Credit controllers | Market research interviewers |
| 12 | Solicitors | Local government admins |
| 13 | Civil engineers | Clergy |
| 14 | Education advisers and school inspectors | Higher education teaching professionals |
| 15 | Human resources admins | Collector salespersons and credit agents |
| 16 | Business, research, and admins | Education advisers and school inspectors |
| 17 | Financial accounts managers | Human resources managers and directors |
| 18 | Bookkeepers, payroll managers | National government admins |
| 19 | National government admins | Vocational and industrial trainers and instructors |
| 20 | Marketing professionals | Social and humanities scientists |
The investigate also looked at the jobs most likely to be exposed to AI in general, including tools beyond AI chatbots, admire AI-assisted diagnostic tools in healthcare and algorithmic trading in finance, for example. The top five jobs most exposed to AI in general include management consultants and business analysts, financial managers, accountants, and psychologists.
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“The occupations most exposed to AI include more professional occupations, particularly those associated with more clerical work and across finance, law, and business management roles,” according to the research investigate.
The relationship between how likely jobs are to be replaced by AI and how likely their workers are to benefit from the use of AI was found to be very close. AI and automation can handle routine tasks, such as data entry and processing simple transactions. AI could also be used as a tool by human workers to focus on more challenging tasks that necessitate deeper insight, empathy, or decision making.
Healthcare is a perfect example of how AI can boost the work of professionals rather than substitute them. AI can help diagnose tumors with complex imaging in less time than a human, but a human doctor must make final decisions and differential diagnoses, and they’ll need to process all the patient’s information after considering medical observations.
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The investigate stopped short of saying AI would substitute these jobs with certainty, using the “most exposed to AI” qualifier instead. This qualifier means these jobs are likely to be aided or replaced altogether by AI tools or AI chatbots. The research used an approach that considered the abilities to perform different job roles and the extent to which these can be augmented or replaced by a selection of 10 common AI applications.
The occupations that are least exposed to AI tools include, unsurprisingly, those requiring manual work and skilled labor. Sports players top the list of occupations least exposed to AI, with roofers, construction workers, plasterers, and steel erectors.
How can workers avoid being replaced by AI?
AI has the power to substitute some workers. However, AI can also boost workers’ roles to help them save time and dedicate more energy to personalized tasks, make inferences with empathy or personal knowledge, and furnish in-depth service to customers who need more attention.
Tools admire AI chatbots can make creating, summarizing, and translating text easier, allowing human workers to revise, edit, and make necessary corrections and customizations. AI tools, such as ChatGPT, Copilot, and Bard, can create article outlines and summarize large documents in seconds.
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These tools can also answer questions quickly, without needing to do an internet seek or seek databases. For example, an AI chatbot can be trained on extensive company material and data to answer queries that are specific to that enterprise.
