Canada's Civil Resolution Tribunal rules that Air Canada should give a passenger a retroactive discount, which was erroneously promised by the airlines' chatbot (Susan Lazaruk/Vancouver Sun)

Susan Lazaruk / Vancouver Sun:

Canada’s Civil Resolution Tribunal rules that Air Canada should give a passenger a retroactive discount, which was erroneously promised by the airlines’ chatbot  —  A B.C. man booked an Air Canada flight to Toronto for his grandmother’s funeral using the website’s chatbot …