Before proceeding with a mobile upgrade, it’s worth checking whether you’re eligible first. You can check your eligibility by going to the official myAT&T app, available on Google Play and the App Store. From the Account page, scroll down to the My Wireless Devices section, then select the See Upgrade Options button for the device you wish to upgrade. Alternatively, you can check your eligibility online by signing into myAT&T.
Don’t worry about having credit left in your account. On a regular installment plan, you can pay off the remaining credit on your contract to upgrade anytime. Do be aware that if you have any credits from a promotional offer, these won’t carry across if you end your contract early. Nonetheless, having the flexibility to upgrade your device early is a useful option that many mobile providers offer.
Before requesting an upgrade, you’ll need to pay any pending bills and check that all your details are up to date. You can view any remaining balance that’s due by going to the Account page on the myAT&T app. While on this page, check that your debit or credit card details are up to date to avoid running into any issues when upgrading. Also, check your home address is up to date so your new device comes to the right door. You can view and edit your address by heading to More > Manage Profile on the myAT&T app.
