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The recall was issued on Aug. 28 by Samsung in cooperation with Health Canada. The company says it will provide free knob locks or covers to owners of the affecter ranges: The locks or covers are intended to prevent accidental activation. Consumers should contact Samsung Canada to receive knob locks or covers compatible with their range.
Visit the recall portal on the company’s website.
Consumers can contact Samsung Canada by phone at 1-833-775-0120 from 9 A.M. to 6 P.M. ET daily.
About 326,250 units of the affected ranges were sold across Canada between 2013 and August 2024.
As of Aug. 28, the company had received at least 570 reports of incidents in Canada and seven reports of injuries.
Samsung says people can continue to use their recalled stoves while awaiting the knob locks or covers compatible with their model, but recommends that safety precautions be taken: Make sure children and pets are kept away — this is a good idea at all times with all ranges — and that nothing is stored or left the stove when it’s not being used. And check to ensure range knobs are turned off after cooking.
In the United States, where a similar warning was issued Aug. 8, the Consumer Product Safety Commission said the threat of fire affects about 1.1 million units sold between 2013 and 2024. More than 300 complaints about the knobs have been made to Samsung in the U.S. and more than 250 fires were reported. At least 18 caused “extensive property damage,” 40 injuries were reported, including seven resulted in the death of family pets.
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