A pensioner has finally won her 14-month energy bill battle after the 70-year-old woman was charged twice.
Susan Lansley (name changed) thinks E.on mistakenly charged her for the energy used by the previous occupant of her flat, as well as for her own usage.
She saw her bills rise to almost £500 and was sure she had inherited a bill from her flat’s previous occupant.
Lansley moved into a flat in Worcester in October 2022, and within weeks was being asked to pay electricity bills of £473.30 by E.on.
Realising that the bill could not possibly be right, she began investigating and contacted the energy company.
Ms Lansley was caught in a constant back-and-forth between E.on and her housing association over the incorrect charges, however they initially failed to compensate her.
But more than a year later, in November 2023, the bill had risen to more than £731, and Ms Lansley decided to contact This is Money.
She said: “So here I am, 13 miserable months later, my health deteriorating, my pill count going up and up, including antidepressants, and unable to get any sense from E.on.
“I never believed that something like this could cause so much stress.”
Following the intervention with this is Money, Eon finally wrote off the £473.30 charge, leaving Ms Lansley with a correct bill of £439.33 for the energy she had used since moving in.
It has also fitted a smart meter to ensure accurate bills for Ms Lansley in the future.
An E.on spokesperson said: “We have spoken to Ms Lansley and sent a follow-up email to confirm that the information we have on our system appears to be correct and to ask that she provides further information to us so we can investigate further, including confirmation on her move-in date and meter readings.”
EDF customers in Britain complained today of astonishing overcharging from the energy firm with their bills suddenly skyrocketing by as much as 1,000 per cent.
They are wrongly having their bills hiked to extortionate amounts after apparent ‘system errors’ and are being chased for thousands of pounds they do not owe.
Sir Grayson Perry’s monthly costs soared from £300 to £39,000 before his bank account was emptied, while presenter Jon Sopel’s bill rose from £150 to £19,274.
