NS&I has responded to a Premium Bonds customer who requested that the number of holder’s numbers a person can store.
An X user asked if the limit for how many holder’s numbers that one customer can store could be increased from 10 to 20.
The savings giant said in response: “Currently, there aren’t plans to increase how many holder’s numbers you can store. However, your feedback has been noted and passed on to our customer feedback team.”
The customer persisted and speculated that the technology must be available to facilitate this. They said: “Surely in this day and age the tiny extra memory space would be dust.
“I can’t be the only customer who has more than 10 to check. The most fun part of holding bonds is the monthly check.”
The provider responded to further clarify the rules, saying: “You can only hold one Premium Bonds account in your name.
“This means that you should only have one holders number. Through this holders number, you can check every prize you win every month.”
The customer then explained that they had bought Bonds for all their children and grandchildren, and so they had more than 20 numbers to check for each monthly draw.
NS&I said in response: “We understand your position and can assure that your comments have been passed on to our customer feedback team.”
Each Premium Bonds customer has all the Bonds held in their name grouped under a single holder’s number. This number has 9 or 10 digits, or 8 digits followed by a letter.
A person can find out their holder’s number by logging in to the online service and checking their Premium Bonds account page. You can also call NS&I to request a replacement Bond record if needed.
Those who aren’t registered for the online or phone service can also write to the provider to ask for a replacement Bond record to be sent out to them.
The prize fund rate for the monthly draw is decreasing from 4.65 percent to 4.4 percent from the March 2024 draw. The odds of winning will stay the same, at 21,000 to one.
Andrew Westhead, NS&I retail director, said: “These changes reflect our requirement to strike a balance between the interests of our savers, taxpayers, and the stability of the broader financial services sector.
“In a dynamic savings market, it’s important that our rates are set at an appropriate position against those of our competitors as we work towards meeting our annual Net Financing target.
“After these changes, the Premium Bonds draw in March is expected to pay out over 5.7 million tax-free prizes totalling more than £444million to savers across the UK.”
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