Live Oak Bancshares (LOB) Q4 2023 Earnings Call Transcript

Live Oak Bancshares (LOB -5.18%)
Q4 2023 Earnings Call
Jan 25, 2024, 9:00 a.m. ET

Contents:

• Prepared Remarks
• Questions and Answers
• Call Participants

Prepared Remarks:

Operator

Good morning, ladies and gentlemen, and welcome to the Live Oak Bancshares Q4 earnings conference call. [Operator instructions] This call is being recorded on Thursday, January 25, 2024. I would now like to turn the conference over to Greg Seward, chief general counsel and chief risk officer. Please go ahead.

Greg Seward — Chief Risk Officer and General Counsel

Thank you, and good morning, everyone. Welcome to Live Oak’s fourth quarter 2023 earnings conference call. We are webcasting live over the Internet, and this call is being recorded. To access the call over the Internet and review the presentation materials that we will reference on the call, please visit our website at investor.liveoakbank.com and go to the Events & Presentations tab for supporting materials.

Our fourth quarter earnings release is also available on our website. Before we get started, I would like to caution you that we may make forward-looking statements during today’s call that are subject to risks and uncertainties. Factors that may cause actual results to differ materially from expectations are detailed in the materials accompanying this call and in our SEC filings. We do not undertake to update the forward-looking statements to reflect the impact of circumstances or events that may arise after the date of today’s call.

Information about any non-GAAP financial measures referenced, including reconciliation of those measures to GAAP measures, can also be found in our SEC filings and in the presentation materials. I will now turn the call over to Chip Mahan, our chairman and chief executive officer.

Chip Mahan — Chairman and Chief Executive Officer

Thanks, Greg, and welcome to our Q4 earnings call. First of all, I want to introduce to investors our new CFO, Walt Phifer. Walt joined the bank in 2015 and brings 18 years of experience in the financial industry, including various finance, treasury, accounting, audit, and deposit analytic roles. Prior to joining our bank, Walt served as the deposits finance manager at Barclays USA where he managed the finances and data analytics of a $10-billion deposit portfolio.

Of course, BJ and Steve Smits will join us and will be active participants in the Q&A session. Before I turn things over to Walt, I just wanted to touch on a few nonoperating observations on Slide 4. It will always be our intent to lead with credit quality. As many of you on this call believe, small business enterprises will be the tip of the spear if a downturn occurs.

We will examine the numbers and let you be the judge. Next, I thought we should look at our loan book over the last five years to check in on organic growth. We then will examine deposit pricing across our industry. And, yup, the BofA Securities group announced that even deposit beta accelerated from 48% in Q3 to 52% in Q4.

Technology has made it easy for folks to seek higher rates, and they are doing it. On the next bullet, I will examine our business model versus the industries and unpack what appears to be a moat forming in our favor. Lastly, a comment or two on operating leverage before we move on to the most surprising development at the SBA since we started this bank. Moving to Slide 5.

My takeaway on this slide would be steady as she goes. I cannot tell you how proud I am of our lenders and the credit team, $6 million in over 30-day past dues on a loan book of over $5.6 billion and non-accruals not paying as agreed of a little over $40 million, unheard of in SBA lending when compared to others. Moving to Slide 6. Our loan loss provision supporting our growth as opposed to specific reserves for impaired credits allow this slide to join the steady-as-she-goes club.

Please recall that the fraudulent national credit in Q3 was slightly under $8 million. So the way I look at it, total charge-offs of $13 million for 2023 or 22 basis points was a remarkable performance during trying times. Steve Smits will comment on his current view of the world during the Q&A session. Please turn to Slide 7.

For 15 years, we have been primarily a lending company. So how have we done over the past five? We grew our customer base from 5,000 businesses to over 7,500, a 48% increase, not bad. What about the other side of the balance sheet? How are we and others funding their bank? Relative to my earlier comments on deposit betas, customers are moving their deposits no matter what your model is. Let’s stare at the right side of Slide 7.

Our total cost of funds over the last year went up 1.47%. I chose a number of regional banks to look at as opposed to the industry in general. Those comparisons always seem to be skewed, skewed by the big five. The cost of funds in the group was up slightly higher than Live Oak, both for the year at 1.57% or linked quarter of 18 bps versus Live Oak at 15.

So why do we bring this up? We are paying a market rate to our customers across the entire bank, and others are not. Could it be that the cost of branches, tellers, and CSRs could make up the difference of 157 bps between their cost of funds and ours? What goes on in a branch to make them necessary to fund the bank when we fund our bank at 11 bps versus this group at 221 bps or 157 bps less than Live Oak? Are we really talking about the essence of self-service? Think technology versus full service, think branches and call centers. So where are we really? Is there a difference beyond the numbers? Are we building a barrier to entry with our 161 lenders, keen as to the nuances of government-guaranteed lending. So let’s have some fun.

Recently, a famous bank analyst did a podcast and interviewed one of our customers. Let’s see how things went. So famous bank analyst says to our Montana pharmacy owner, what is your relationship with Live Oak? So she says, I was introduced to Shayla at Live Oak through Luke, who is at Adaptive Financial, and he is the one who brokered our pharmacy deal, and he’s been working with previous owners as a financial advisor. And he was like, hey, I’ve been having some issues as banks around here don’t understand pharmacy, and even the bank that currently had the loan on this pharmacy for 17 years before still doesn’t understand the industry.

And so when I started working with Shayla, this is our pharmacist talking, I was just blown away. I didn’t have to teach her about pharmacy. She got to teach me how easy the SBA loan process can be, and I was just astonished. I’ve heard honestly nightmare stories of people buying practices and buying pharmacies, and that wasn’t the case for me at all.

This was more of a fast-track deal. I never felt overwhelmed. I never felt uneducated. They just made it so easy for me.

So you use Live Oak Bank? They financed the purchase of your pharmacy, right? She says yes. OK, but you also have a deposit relationship with the company. Yes, I do. They hold my bank accounts.

As far as checking, I do all my EFTs through them. I do all my ACHs through them, all my big payments, anything like that. One thing I don’t do through them is cash deposits. So the few checks that we get, which we don’t get a lot anymore as everything is electronic, my cash deposits go actually to my local bank that is in our parking lot.

However, if there were a way to get Live Oak the cash deposits, I would just use them. I don’t feel like that because they’re not right here and that there’s anything less of a relationship. Everybody that I worked with has been absolutely amazing in the customer service department and the knowledge department. Famous bank analyst says, Got it.

So you feel like you have a good relationship. But if there was a branch available, you would have your cash deposits go to Live Oak? I think that’s what you heard — what I heard. So for that, I do — I take my cash deposits over to my local bank. We get our change orders through them, but I just literally take and transfer all that into my Live Oak account.

So what is my takeaway? It is that folks in traditional branches have to be all things to all people in a geographic area. Many of our competitors talk about high tech and high touch. tough to do in a transaction-oriented environment, even tougher to do in a branch-closing environment that spurns high turnover, even in good times. I like our model.

I love our model. Deep domain expertise at origination and throughout our entire bank, individual account officers that are responsible for servicing are trained as to that industry. As to our call center deposit team, I ask that you look up a recent podcast done on us. We were floored at the level of knowledge this person had as to our DNA.

He is also a customer. Go listen to his interaction with our call center folks and his view of our business model and see for yourself whether or not we are building a sustainable, organic growing bank that would be difficult to replicate. Let’s move the Slide 8. The headline here is that our investments in the past have paid dividends.

Expenses have flattened, and revenues are increasing. That said, as we discussed last quarter, we will forever be in search of great bankers that have the eye of the tiger that put capital in the hands of small businesses that share that same passion, which is a great segue to my last observation on Slide 9. As many of you know, the SBA was created in 1953 in the Eisenhower administration. It is the smallest agency in the United States government, yet its administrator holds a seat on the president’s cabinet.

We have recently attended two meetings at the White House to understand some very significant changes that have been put in place to give access to capital to smaller businesses and many in potentially underserved areas. Historically, the SBA had its banks charge an origination fee and a 55-basis-point trail on each loan to fund the program. Under the revised plan, the origination fees on all loans under $1 million have been eliminated. And on loans under $500,000, all collateral requirements have been waived, unusual, shocking.

One can use one’s own underwriting standards as they do for non-SBA loans. On loans under $150,000, the government guarantee has been increased from 75% to 85%. Traditionally, we would say that our target market would be those businesses with revenues between $500,000 and $10 million. In that group, in 2023, there were 1.5 million such businesses in the United States.

There are 5.3 million businesses that generate between $100,000 and $500,000 in revenues. As the agency’s No.1 lender, Live Oaks’ average loan over the past six years has been about $1.5 million. This will change. We are extremely excited about these changes that will enable us to put capital in the hands of deserving businesses that we have not addressed in the past.

Walt, over to you to talk about the numbers, bud.

Walt Phifer — Chief Financial Officer

Thank you, Chip, and good morning, everyone. Thank you for joining the call and spending the time with us this morning. I’ll start today with a high-level review of 2023 on Slide 11. Top-line figures show EPS of $1.64, net interest margin of 3.35%, a 6% year-over-year adjusted PPNR growth, a 14% year-over-year loan growth, driven by another year of $4 billion of loan originations, and an outstanding 56% increase year over year in our business deposits portfolio.

Staying true to our soundness, profitability, and growth in that order mantra, we are extremely proud of how our team was able to navigate the fastest rising rate environment in several decades, as well as an industrywide liquidity stress event back in March, while still providing strong year-over-year growth and positive profitability trends. From a soundness perspective, as Chip mentioned, our credit quality is healthy with positive trends in past dues and classified assets and only 29 bps of net charge-offs and 86 bps of unguaranteed non-performing loans, both as a percent of held-for-investment unguaranteed loans. Our liquidity profile remains robust as it has been throughout the entire year with 3-to-1 available liquidity capacity to uninsured deposits funding through a strong deposits origination engine. Our capital levels remain strong and have seen two consecutive quarters of capital ratio accretion in Q3 and Q4 2023.

From a profitability perspective, we generated a 6% year-over-year increase in core total revenue aided by our growth in net interest margin and secondary market stabilization. Net interest margin, which we will speak to more in the upcoming slides, remain healthy at 3.35%, even though our cost of funds remains higher than industry averages, proving that as long as you are maintaining pricing discipline on the asset side, banks can still have an attractive NIM while paying their depositors a competitive rate. Our expense growth in recent years was driven by investing in our operations and technology teams, like Chip just pointed out. We took the opportunity to let our expense space begin to scale in 2023 in order to evaluate how we can grow our expense base effectively and efficiently.

As such, our expenses have been relatively flat quarter over quarter through 2023. As BJ and Chip have said in the past, we remain a growth organization. And as such, we will continue to invest in our future and our revenue generation side of the house, what we refer to as good call. From a growth perspective, on the lending front, inclusive in our $4 billion year of loan production was a sixth consecutive year of being the nation’s largest SBA lender.

Take our origination engine with the recent changes that Chip just mentioned, and we are excited about the opportunity of growing our lending business in the small loan arena. On the deposit front, our belief and our funding model continues to be supported by the year-in and year-out strong performance. Our total deposits have grown 16% year over year in a highly competitive market. What is more impressive is that we have grown our business deposits 56% year over year, and we have also launched our business checking product that will provide funding diversification, a lower cost of deposits, and an opportunity for our small business customers to expand their relationship with us and begin to fully operate their business through Live Oak.

Switching to Q4 results, specifically on Slide 12. The key commitments that we have made to you in the past as to our outlook remain true today. Loan growth continues to be strong. Credit quality has remained stable.

Excluding the noise in Q4 that I will speak to shortly, expense growth has moderated, and net interest margin outlook remains positive. Our loan portfolio grew 3% quarter over quarter through the generation of close to $1 billion in loan originations. Our loan pipeline remains robust and healthy as we head into 2024. Our deposit growth of 3% was tailored to match our loan growth.

Net interest income was up slightly quarter over quarter. And NIM, while down 5 bps versus Q3 2023, held in line with our expectations. Excluding the notable expense items on the right-hand side of the slide, our core expenses were flat quarter over quarter. Our core PPNR increased $2.3 million quarter over quarter or a 5% increase and was up $13.1 million or 40% compared to Q4 2022.

Our credit quality remains steady and continues to perform well. Provision was down quarter over quarter as the health of our — of the portfolio remained strong. We had $4 million of net charge-offs in the quarter related to four loans spread across three verticals, and the bulk of our Q4 provision was related to our loan growth, what we refer to as good provision. The primary noise in the quarter, as BJ indicated in our prior quarter call, was related to $15 million of renewable energy tax credit impairments within non-interest expense in Q4, while the benefit from these tax credits, which outweighed the Q4 expense, was experienced throughout the year within the income tax expense line, effectively lowering our annual tax rate to 10.7% for the year.

Considering where we started the year, we are pleased with the momentum that we have been able to build over the last three quarters and are optimistic as we head into 2024. Moving on to Slide 13 and our net interest margin trends. Q4 2023 net interest income was slightly up linked quarter and up 4% year over year, while net interest margin was down 5 bps quarter over quarter. Let’s dig in here to understand the dynamics given the importance to our revenue position.

On the asset front, our average rate of new production increased to just shy of 9% in the quarter, a testament to the outstanding job our lenders continue to do on the pricing discipline front. Our total loan portfolio yield increased 9 bps quarter over to 7.61%. As our newer loans replace older loans over time, our portfolio yields will continue to rise, supporting continued stabilization then improvement in our net spread. As a reminder, it is important to focus on both sides of the balance sheet in terms of pricing.

While cost of funds typically gets the headlines, banks have to maintain their discipline on the asset side. We have done just that. On the funding front, our average cost of funds increased 18 basis points quarter over quarter. The primary driver of this increase was an $875 million CD maturity event or roughly 36% of our customer CD portfolio.

The rate on these renewing CDs or replacement funding was 112 basis points higher. We also reposition our customer savings portfolios to support targeted cash flows. Though as you can see on Slide 13, our betas remain consistent with past guidance, as well as below top digital competitors, especially on the business savings front. The retail deposit market remains highly competitive with three aspects at play: large digital banks remain in aggressive pricing positions, large traditional banks continue to leverage exception-based pricing to reduce their outflows, and new smaller entrants continue to rotate into the market with aggressive pricing to fund a certain goal and to establish brand awareness.

It remains a difficult funding market. I want to emphasize that soundness and liquidity will always be paramount at Live Oak, and we will position ourselves from a deposit-rate perspective to ensure that our funding levels support our growth aspirations. As we head into what is an unclear 2024 rate and macroeconomic environment, let’s revisit our past guidance and expectations. We expect no further major industry disruption related to deposits or liquidity.

Though outlooks vary, we currently expect no additional rate hikes and anticipate the fed to cut three times in the second half of 2024. Our interest rate risk profile remains in plus or minus net neutral position in the near term, yet the timing of the fed cuts could be beneficial or detrimental to any individual quarter’s net interest margin. For example, 49% of our loans are variable quarterly adjust that reprice on the first business day of the month following each quarter end. Therefore, a June rate cut would provide less benefit than an April rate cut as there is less time for our deposits to reprice downwards ahead of the decrease to our variable rate loan portfolio.

The opposite would hold true if the fed cut is earlier in the quarter. So to recap, our prior NIM guidance holds true. We expect the trajectory to be off into the right over time, although not in a linear fashion. Given the seasonality deposits, upcoming CD maturity events early in the year and our expected fed actions, we largely expect to see more NIM expansion in the back half of 2024.

OK, moving on from my NIM dissertation, let’s turn to Slide 14 and loan origination. Our year-over-year loan production in 2023 was diverse across our multiple areas with particular strengths in our specialty healthcare, solar, senior care, and self-storage verticals. As others may pull back on lending and what could be an uncertain year, we expect to see good opportunities for new business going forward. As Chip has repeatedly said, we are open for business and focused on growing our revenue-generating capabilities.

Slide 15 details our quarter-over-quarter deposit trends. Though deposit growth has intentionally moderated in the half 2 of 2023 as we soaked out some of the excess liquidity we had built coming out of March, our 16% year-over-year growth rate outperformed the industry, which has been essentially flat year over year. We continue to be confident in our deposit team’s ability to generate deposit growth through competitive rate positioning, brand awareness campaigns, and quality customer service. Most notably, as I’ve mentioned our business customer deposits, our strategic focus, were up 56% year over year or approximately $1.7 billion, excellent job by our deposits and marketing teams in a challenging environment.

Quarter-over-quarter fee income is outlined on Slide 16. Our SBA sales activity and gain-on-sale premiums were steady in Q4. Gain on sale at roughly 8% to 10% of quarterly total revenue continues to feel like the right range. One notable item to report is that in January 2024, we sold our first two USDA loans in over seven quarters.

While too early celebrate, we’re excited about this development. Having the ability to sell USDA loans provides our team with additional optionality, liquidity, and balance sheet management tactics. Turning to expenses on Slide 17, our core expenses in Q4 2023 were $74 million, essentially flat for Q3 2023 and consistent with our commitments made in prior quarters. Moderating our expense growth while continuing to grow revenues is the recipe of operating leverage expansion.

Going forward, while we will remain opportunistic with hiring revenue producers and ensuring that we are investing in the areas to support our growth and growing complexity, we will do so intelligently to manage our expense growth. We remain confident in our ability to consistently grow our PPNR and improve our efficiency ratio as we head into 2024. Turning to credit trends on Slide 18. As Chip discussed earlier, our credit quality remains strong and continues to tell a powerful story about American small business owners.

They are financially savvy and resourceful, and our borrowers have adjusted well to changing economic conditions. We continue to actively monitor the existing portfolio. I have yet to see any notable surprises outside our expectations and do not currently see any significant weak spots. Past dues are the lowest they have been over the last five quarters.

As expected, in the current environment, we moved some more loans to non-accrual status during the quarter. But on the bottom left of this slide, you see a five-quarter trend on non-accruals. And you can see that this quarter’s non-accruals to total loans are still at very manageable levels. Overall, on the top right, you can see that the credit quality trends across all our three major business segments are healthy.

As mentioned, Q4 2023 provisioning was driven by loan growth. Our reserves unguaranteed loans remains twice as high as the industry average, and 38% of our total loan portfolio is government guaranteed. Lastly, we recognize that commercial real estate is a focus in the industry given the shift in working behavior and more employees working remotely. However, it’s more — it’s important to note that not all commercial real estate lending is created equal.

Our commercial real estate portfolio is primarily owner-occupied, think dentist office, then veterinarians. 17% of our portfolio is non-owner occupied, thus primarily senior housing and storage. And lastly, 45% of our series portfolio is government-guaranteed. Slide 19 highlights our overall capital strength, which continues to give us great ability to continue providing growth capital to our small business customers and comfort that we are well-positioned to thrive in whatever environment lies ahead.

To wrap up on Slide 20, I’m proud of what this organization has been able to accomplish in a challenging 2023, and I’m very bullish on our position over the long term. Our loan production engine, along with reduced reliance on secondary market sales, is producing solid double-digit loan growth. That loan growth, coupled with excellent pricing discipline on both the lending and funding fronts, has core recurring revenue on an upward trajectory. It’s early.

But as we are successful in attracting noninterest-bearing checking accounts, we will be able to expand our customer relationships, providing a tailwind of lowering funding costs for years to come. We will continue to invest in our growth and be opportunistic in our addition of revenue-generating lenders and products, yet we will do so intelligently to balance both near-term earnings and long-term growth aspirations. Credit quality is a strength, and we expect it to hold up well on a relative basis and whatever credit environment that we may face. Having close to 40% of our government — of our portfolio of government guaranteed when the industry is about one-tenth of that also provides great comfort and confidence.

Finally, our not-so-secret weapon has been and will always remain our people and our culture. To us, treating every customer like they’re the only customer is not a choice. It’s a way of life. Thank you again for joining us this morning.

And with that, we are happy to take questions.

Questions & Answers:

Operator

Thank you. [Operator instructions] Our first question comes from the line of Steven Alexopoulos of J.P. Morgan. Please go ahead.

Steve Alexopoulos — JPMorgan Chase and Company — Analyst

Hey, good morning, everyone.

Chip Mahan — Chairman and Chief Executive Officer

Good morning, Steve.

Walt Phifer — Chief Financial Officer

Good morning, Steve.

Steve Alexopoulos — JPMorgan Chase and Company — Analyst

And, Walt, welcome to the call officially.

Walt Phifer — Chief Financial Officer

Thank you.

Steve Alexopoulos — JPMorgan Chase and Company — Analyst

I want to start on, first, the margin. So many banks, as I’m sure you’ve heard, you’ve outlined quite a few of them on that one slide, talk about this lag, right, once the fed cuts in terms of how quickly they could lower rates. Because like you said, many of them are below market still. You guys aren’t.

How do you think about that? Maybe the first 50 basis point cut, what’s the beta range there and then maybe the next 100? Could you walk us through that?

Walt Phifer — Chief Financial Officer

Yeah. Thanks, Steve. It’s a — look, I think when you think of NIM outlook, it really depends on how rational the deposit market is. You know, we generally expect to see similar behaviors going up — or going down as we saw going up.

We — like we had in Q4, we’re the large CD maturity event. We — our CD maturity event is typically our Q1 and Q4 of each year. So I think, largely, we will see how the market responds, and then we’ll position ourselves appropriately.

Chip Mahan — Chairman and Chief Executive Officer

I do think, Steve, that the first 50 basis points, it will probably be a little bit slower on the way down, particularly on the savings side. Though, interestingly enough, we’ve seen on the CD portfolio, inside of a year that competitors have already started to tiptoe their way down the curve and started to reduce rates. So we’re being a little bit conservative. We expect a bit of lag the first maybe 50 basis points on the way down of savings.

But I think, generally speaking, it’s going to — after that it will move with long-term betas.

Steve Alexopoulos — JPMorgan Chase and Company — Analyst

Got it. OK. Maybe for you BJ or Walt. Originally BJ, you’re the CFO.

You talked about NIM getting into a 3.50%, 3.75% range. For a variety of factors, you’re at 3.30-ish. Could you help us think about — I know NIM could bounce around a little bit in 2024 given timing, right, of when the fed actually moves and what they do, but do you think you ultimately — is that still a good range? It’s funny when I look back at you guys, you were like a 3.60%, 3.75% NIM bank with a normal curve, and I’m trying to figure out where we’re headed maybe 2024 and then longer term with margin, assuming we get cuts in a normal shape curve.

Walt Phifer — Chief Financial Officer

Yeah. I’ll start, Steve, and then BJ can cling you up. I think the 3.50% to 3.75% range is still reasonable. I expect that to be — like we mentioned earlier, it won’t be in a linear fashion.

I think we’ll head in that direction more so the back half of the year. Longer term, I think it depends how successful we are on our — on launching our checking product and the balance build. Our lenders continue to do a great job managing their spreads on the asset side. So even if we stayed with our current funding model, I still think it’s trending longer term, depending on the rate cycle and the shape of the curve, into that high 3%, low 4% range.

Then obviously, we have some potential upside if we — if we’re able to really launch our low-cost deposits.

Steve Alexopoulos — JPMorgan Chase and Company — Analyst

Got it. OK. And then could I pivot to expenses? Historically, the company is pretty easy to forecast with expenses, right? It’s like mid-teens for next year. When you look at the trend this year, you’re flat to down, right? How do we think about expense growth in 2024?

BJ Losch — President, Live Oak Bank

Yeah. So Steve, I’ll take that one. If you look at how quickly we grew our company, it was pretty massive. We’ve talked in the past about coming out of COVID.

We had to really ramp up our lenders, support groups, underwriters, closers, servicers, etc. And then we made intentional, significant investment in technology in ’22, so big bubbles there. Over the time frame from January ’21 to January ’23, we grew the number of live openers 55% in two years. That is a massive increase in the number of people, and we needed to digest that.

We needed to put those folks into our machine, in our organization, get them up to speed, start to realize benefits from some of the technology investments, and 2023 was the year of doing that. So we added and frontloaded a lot of people over the last two years which afforded us the ability to moderate that expense growth in ’23. Now we’ve got the right people on the field for the opportunities that we’ve got. But to Walt’s point, we are always in the market looking for new lenders, new revenue producers.

We’re working on new products like technology solutions to make it easier for us to do small-dollar 7(a). That’s going to continue. We’re still on the journey that we’re very excited about, long term, on embedded banking. So you’re going to continue to see our expenses go up commensurate with the revenues, but we’ve been able to moderate what had been pretty outsized expenses over the last couple of years.

So if you look at 2024, I still think that revenues are going to be up, but I think they’re going to be up far less than what our revenues are going to be. Our expenses will be up, but revenues will be up much more.

Steve Alexopoulos — JPMorgan Chase and Company — Analyst

Got it. OK. If I could sneak one more in. Chip, going back to the changes to the SBA program you’d called out, sounds like they’re smaller-dollar loans, right, and you guys typically did larger-dollar SBA loans.

As we think about loan growth for 2024, is this a needle mover, right, if we think about where the growth has been, call it mid-teens or so on loans. Can you do better than that in 2024 because of this — the changes to the program? Thanks.

Chip Mahan — Chairman and Chief Executive Officer

Steve, I don’t know. I mean, this was a tectonic change that floored us all. I mean, for the agency career people that sit at the door of the vault to fundamentally say to an entire banking industry that you can make loans under $500,000 and not take all available collateral is shocking to us. We turned down at least $500 million worth of loans under a million bucks every year just from our website, so we have no idea what this is going to be.

We’re doing a lot of work, technology-wise, to see if we can scale this. And it reminds me of the earlier days because what we’ll probably do is sell those smaller loans like we did when we started the company, so we’ll have an even more interesting balance between gain-on-sale dollars and holding on to more of our $1.5 million average loans and just keep those on book and sell some of the smaller ones. But I just don’t have any idea of what that number could possibly be, but we are rifle-focused on — and you think about it, Steve, it’s like what person ever said to you? Well, I got a $1.5 million loan from a bank, and everything’s fantastic. Most people say, well, I got a $100,000 loan from a bank or I got a $25,000 loan from a bank, and I really built my business over time.

And the fact that we can reach down to some of the underserved communities and take care of them, the ones that are deserving and have good historic credit quality, I mean, it’s a huge difference.

Steve Alexopoulos — JPMorgan Chase and Company — Analyst

Got it. So best guess, Chip, same growth this year as last, like no real changes to the trend line on loans?

BJ Losch — President, Live Oak Bank

Yeah. Again, I think to Chip’s point, these small-dollar loans, we would likely sell pretty close to 100% of them, right, into the secondary market because of the dynamics and the optionality it gives us to hold those larger loans, like Chip said. So I don’t think that you would see the opportunities that we’re looking at with small dollar on the loan growth side. On the balance sheet, you would see it in fee income.

Steve Alexopoulos — JPMorgan Chase and Company — Analyst

Got it. OK. Thanks for taking my questions.

BJ Losch — President, Live Oak Bank

Thanks, Steve.

Chip Mahan — Chairman and Chief Executive Officer

Thank you, Steve.

Operator

Our next question comes from the line of Brandon King of Truist. Please go ahead.

Brandon King — Truist Securities — Analyst

Hey, good morning.

Chip Mahan — Chairman and Chief Executive Officer

Good morning, Brandon.

Brandon King — Truist Securities — Analyst

So a follow-up on the changes to the SBA, and I know it’s still early stages, and, Chip, you’re still thinking through this. But Live Oak is known for such a high-touch model. Do you think about kind of extrapolating that toward these smaller-dollar loans as well and what could that potentially mean as far as the people you have in place and the systems and infrastructure?

BJ Losch — President, Live Oak Bank

Hey, Brandon. It’s BJ. So it — we will still be as high touch as we have always been, but I think high tech is going to be the emphasis here on small dollar. So what Chip talked about is first and fundamentally very important.

The SBA is making it easier for borrowers to be eligible for SBA dollars, which makes it easier for us to get them approved and get them the money. The way that we’re going to do that is to really automate as much as possible on the front end for our borrowers and our lenders to be able to get the documentation that we need to make the credit decision more on an automated fashion, not 100%, but much more than we typically would on a larger deal today and then build out the appropriate infrastructure to service this the right way. So it’ll be much more of a technology solution than not.

Chip Mahan — Chairman and Chief Executive Officer

Yeah. And I think one other thing, Brandon, on that is, as I said on the call a quarter ago, we have 62 22-year-olds that collect financial statements every quarter on every one of our 7,000 customers. We won’t be doing that on these small-dollar loans. We’ll get an annual tax return, a; b, if our borrowers are in a jam, our special assets group is really a hand-holding group.

We do everything that we can to help these borrowers. If it’s defer this or blah, blah that, we want to do that. We probably won’t do that on these — what could be a massive number of under $500,000 loans. So I think that special asset treatment in the event of material adverse change will be a bit different.

Brandon King — Truist Securities — Analyst

OK, very helpful. And then, Walt, you mentioned how the CD maturities are chunkier in the first quarter and fourth quarter of each year. Could you give us a sense of the sort of maturities you’re expecting or the size of maturities you’re expecting this year and kind of like the runoff rates and what potential renewal rates could be?

Walt Phifer — Chief Financial Officer

Yeah, no. Thank you, Brandon. Great question. So Q1, it’s not quite large.

It’s $875 million that we saw here in Q4. It’s slightly below that. The average rate of renewal will be pretty similar to what we saw in Q4. So I would say plus 100 bps at the minimum.

Typically, with our key — just the way the deposit seasonality forms throughout the year, it’s typically Q1, Q4 are the heavy quarters, a little bit lighter in Q2 and even lighter than that in Q3. One of the things that we’re working on with just our CD strategy is how we can continue to try to level those CD maturities. Probably, we’ll start to see some more progress here in 2024, so this is more of a 2025, 2026 benefit. That’s where the — using channels like wholesale can help you essentially plan and find the certain maturity gaps that we can kind of fly funding into.

Brandon King — Truist Securities — Analyst

OK. Yeah, no. I was actually going to ask, I saw — noticed the duration of wholesale deposits declined in the quarter. I was wondering if that was [Inaudible] and could be potentially preparing for a down rate cycle?

Walt Phifer — Chief Financial Officer

Yeah, no. That’s exactly right. One of the ways we navigated Q4 was essentially maintaining a competitive rate position. But then given all the uncertainty with the potential fed cuts in 2024 and the range of likely — the amount of cuts that could happen, we really start to deleverage some — more in the wholesale side for arbitrary kind of, what, nine months, seven months, four months and so forth just to try to help level that CD maturity portfolio as much as we can.

Brandon King — Truist Securities — Analyst

Got it. Thanks for taking my questions.

Walt Phifer — Chief Financial Officer

Thanks, Brandon.

Operator

Our next question comes from the line of Michael Perito of KBW. Please go ahead.

Mike Perito — Keefe, Bruyette and Woods — Analyst

Hey, good morning, everyone. Thanks for taking my questions.

Walt Phifer — Chief Financial Officer

Hey, Mike.

Chip Mahan — Chairman and Chief Executive Officer

Good morning, Mike.

Mike Perito — Keefe, Bruyette and Woods — Analyst

Wanted to follow up on the expense question, just the employee bonus, is that something that will recur annually and be accrued for more evenly going forward? Or was there another — could you maybe just extrapolate that out a little bit as I try to think about where kind of full-year expenses go year on year?

BJ Losch — President, Live Oak Bank

Yeah. Thanks, Mike. It’s BJ. 2023 was quite an interesting year, particularly with what happened in March.

And so we didn’t have as great of a year as what we thought at the beginning, much like a lot of others, and so we moderated our incentive pools appropriately throughout the year. At the end of the year, we saw that we were going to have a one-time fixed asset gain and decided that we were going to repurpose that and encourage our employees about navigating through a tough ’23 and moving into 2024. We have fully accrued going into this year our normal incentive payouts. So that is included in what our expense expectations are.

So we’ll — we have that included in what we’re looking at in 2024.

Mike Perito — Keefe, Bruyette and Woods — Analyst

Got it. OK, that’s helpful, BJ. Thanks. And then realize this is a challenging question, like asking you guys to find a needle in a stack of needles here.

But the renewable energy tax credits, any line of sight on additional projects or investments? And do you guys have an initial kind of budget range on what you expect the tax burden to be in ’24?

Walt Phifer — Chief Financial Officer

OK. Hey, Mike, this Walt. Yeah, right now, we are not planning another one of these renewable energy, ITC, tax investments in 2024. Continue to evaluate what our tax rate is going to be, which will probably be somewhere in the 25% range given federal and state.

I think the — as we think about kind of long-term planning, tax strategy planning, trying to find things, essentially a portfolio of whether it’s low-income housing tax credits or things of the like, that all fall within the income tax expense line, so you’re not creating that quarter-over-quarter noise with the noninterest expense and the impairment. It’s something that we’re aspiring to do. I don’t — at this point don’t see a lot of movement in 2024 really to bring that tax rate down from that 25% range, though.

Mike Perito — Keefe, Bruyette and Woods — Analyst

OK. All right. And sorry if I misunderstood this, but I thought the tax benefit would come after the impairment was recognized, but is that not the case? Is it — was the tax benefit before the impairment?

Walt Phifer — Chief Financial Officer

That’s correct. So we — the tax benefit that you see is — you see it throughout the current year of the tax impairment. So even though the tax impairment happened in Q4, we’d see the tax benefit in Q1, Q2, Q3, and Q4 of the current year, yes.

Mike Perito — Keefe, Bruyette and Woods — Analyst

OK, OK. Got it. Got it. OK.

So the 25% at this point is a pretty clean and best guess for you guys, absent taking any other actions to lower your tax burden that you’ll obviously tell us once you do?

Walt Phifer — Chief Financial Officer

That’s correct.

Mike Perito — Keefe, Bruyette and Woods — Analyst

OK. On the loan growth side, obviously, for good reason, a lot of focus on kind of the SBA and some of the changes going on there. But what about on kind of the non-SBA, the general lending side, any kind of recent additions or updates on the team there and thoughts around what type of production you could expect — we could expect from that group in ’24?

BJ Losch — President, Live Oak Bank

Yeah. So if you look back on Slide 14, I really like looking at this because, visually, it kind of helps with where we’re seeing growth and originations and where we are. But because of the IRA, the Inflation Reduction Act, and the incentives, our solar business, which has always been very strong, had a particularly strong year. You can see the green bubbles, if you look at those, are our more conventional lending businesses and particularly specialty healthcare, which a lot of that is our lending to DSOs, dental service organizations, as they’re rolling up dental practices, still very, very healthy business.

Seniors housing had a great, great year because, as you might imagine, a lot of other banks were trimming their commercial real estate concentrations and not doing as much. And so our teams took great advantage of some really, really high-quality developer relationships and putting some loans on the books there. But if you look at the purple, which is where our small business banking verticals are, our traditional bread-and-butter, you can see that, while a few, like senior care and self-storage, had really good growth year over year in 2023, the majority of our small business verticals were actually down in originations from 2022 to 2023. 2023 was just a grind.

It started tough in the first half of the year, rapid rate rises, borrowers and sellers still not on the same page in terms of valuations. We started to see that come back in our small business areas in the last half of the year, and we expect that small business verticals across our company are going to have quite a good year in 2024. As rates have stabilized and likely come down, we think there’s going to be a heck of a lot of activity in 2024.

Mike Perito — Keefe, Bruyette and Woods — Analyst

Helpful. And then just lastly for me, following up on the — kind of the technology investment about the SBA loans sub-$500,000, is this going to be a good test track for the Finxact core and hopefully being able to accomplish things a lot faster and lower cost than maybe historically? And — or do you guys not feel that way? And I’m just kind of wondering, has it generally — I don’t think we’ve talked about it a bit since the conversion, and maybe I’m forgetting a comment or two here or there. But has the Finxact core been kind of working out as you expected? And is it correct for us to assume that like your ability to turn around on a technology project like this is still going to be enhanced from all those investments made in prior years?

BJ Losch — President, Live Oak Bank

It will certainly. But down the road, Finxact, for us, is continue to be primarily on the deposit side, and where we’re doing a lot of development and innovation is on the deposit side. Finxact itself is still maturing their loan uh capabilities. So while this will help down the road as we ultimately migrate everything from a core perspective to Finxact, the technology solutions that we’re building for small-dollar 7(a) will be more stand-alone, innovative as opposed to relying on Finxact at this point.

Chip Mahan — Chairman and Chief Executive Officer

Yeah. And. Mike, I think the answer is, over time, yes. Because if you think about grabbing a person’s tax return, I mean, that’s like betting on a race run yesterday.

I mean, it’s 2022, 2023, what does that have to do with the current state of the business? Integrating Plaid and Finxact together, where we have up-to-date transactions and complete understanding of exactly where those small businesses are will be quite helpful in figuring out how to credit score those $100,000 to $500,000 loans.

Mike Perito — Keefe, Bruyette and Woods — Analyst

Excellent. Thank you, guys, for taking my questions. Appreciate it.

Chip Mahan — Chairman and Chief Executive Officer

Thank you, Mike.

Operator

There are no further questions at this time, so I’ll hand the call back to Chip Mahan, chairman and CEO.

Chip Mahan — Chairman and Chief Executive Officer

We enjoyed talking to you, investors, on our Q4 call and look forward to talking to you the end of April in the new year. Thank you.

Operator

[Operator signoff]

Duration: 0 minutes

Call participants:

Greg Seward — Chief Risk Officer and General Counsel

Chip Mahan — Chairman and Chief Executive Officer

Walt Phifer — Chief Financial Officer

Steve Alexopoulos — JPMorgan Chase and Company — Analyst

BJ Losch — President, Live Oak Bank

Brandon King — Truist Securities — Analyst

Mike Perito — Keefe, Bruyette and Woods — Analyst

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