AT&T Inc. said Thursday its cellular network has been restored, after widespread “wireless service interruptions” affected some of its customers earlier in the day, following user reports of outages.
Tens of thousands of AT&T
T,
users had flagged service disruptions on Downdetector shortly after 11 a.m. Eastern time. AT&T said it took “immediate action” to address the issues.
“We have restored wireless service to all our affected customers,” AT&T said on its website Thursday afternoon. “We sincerely apologize to them … we are taking steps to ensure our customers do not experience this again in the future.”
The carrier advised earlier Thursday that users should turn to wifi calling until the problems were fixed.
Shares of AT&T fell more than 2% on Thursday.
While customers of Verizon Communications Inc.
VZ,
and T-Mobile US Inc.
TMUS,
also flagged service issues on Downdetector, those carriers suggested that reports from their customers were due to problems contacting customers on AT&T’s network.
“Verizon’s network is operating normally,” a spokesperson said. “Some customers experienced issues this morning when calling or texting with customers served by another carrier.”
T-Mobile “did not experience an outage,” a spokesperson there said. “Our network is operating normally.”
Shares of Verizon were down about 1% in Thursday action, while T-Mobile’s stock was off fractionally.
Mike Murphy contributed to this report.
