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Click to read the article below and then answer the questions:
AI could kill off most call centres, says Tata Consultancy Services head
Discussion Questions
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How does AI aim to improve customer service in call centres, according to the article?
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How might the reduction in call centre jobs due to AI advancements affect the economies of India and the Philippines, and what are potential strategies these countries could employ to mitigate any negative effects?
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According to the article, why does K Krithivasan, the head of Indian IT company Tata Consultancy Services, believe that the immediate impact of generative AI might be overestimated?
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What challenges does the Indian education system face in preparing students for the tech industry according to TCS?
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Considering the potential overestimation of immediate AI impacts as discussed by K Krithivasan, how should policymakers and educators adapt their strategies to prepare the workforce for future technological demands?
Conclusion
Considering the rapid advancements in technology and the frequent changes in job markets due to creative destruction, discuss the importance of life-long learning for today’s workforce. What strategies can individuals and organisations adopt to foster an environment conducive to continuous professional development and career adaptability?
Joel Miller and James Redelsheimer, Foundation for Economic Education.
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