An analysis of Amazon's AI review summaries shows they sometimes mischaracterize products or exaggerate negative feedback, which sellers say can threaten sales (Spencer Soper/Bloomberg)

Spencer Soper / Bloomberg:

An analysis of Amazon’s AI review summaries shows they sometimes mischaracterize products or exaggerate negative feedback, which sellers say can threaten sales  —  Customer feedback summaries created by generative artificial intelligence sometimes mischaracterize products or exaggerate negative feedback.