In the case of a Samsung TV that won’t download apps, the old “Have you tried turning it on and off again?” suggestion actually works. An app not downloading or working properly is often the result of your TV being low on memory, and restarting it is a simple way to reset the main board.
It’s worth noting that simply pressing the power button on your TV and turning it back on won’t do the trick. On a smart TV, pressing the power button puts the TV into rest mode and doesn’t actually shut down all background processes. Instead, you need to do a hard reset, which cuts off the power. Here’s how to do this on your Samsung TV:
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Turn on your TV.
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Press and hold the power button on the remote.
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Wait for the screen to turn off and turn on again (about eight seconds).
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Release the power button.
If you don’t have your remote handy, or the TV doesn’t reset when you press and hold the power button, follow these steps instead:
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Turn on your TV.
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Unplug the power cord.
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Wait 30 seconds.
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Plug it back in and turn it on.
Once the reset is complete, you should be able to install apps on your Samsung TV again.
