NS&I has pointed to the “safest and fastest way” for Premium Bonds savers to get their prizes.
The provider was contacted by a customer today (May 17) over social media site X as their daughter had won a prize in the May draw but her winnings had yet to arrive.
NS&I said in response: “Congratulations on the win! How does your daughter normally have her prizes paid?”
The person responded to say her account is set up so prizes are paid straight into her bank account.
The representative said: “Perfect. That’s the safest and fastest way.
“When you have your prize paid straight to your nominated bank account or reinvested as new Bonds, you’ll receive your prize by the seventh working day of the month.”
But the customer was not satisfied with the response. They asked: “I read that but it’s the 17th May now and nothing received.
“Hence the question. When will a May win be paid?”
NS&I apologised that her winnings had yet to arrive and asked the customer to direct message them so they could look into her case further.
Another customer recently contacted the group with a query about how the prizes work.
They asked: “Has a Premium Bond number ever won more than prize? Can a number drawn in one monthly draw win again in later draws?”
The group said in response: “Eligible Premium Bond numbers can win across multiple prize draws. For example, the same number could win a prize in the March draw then win again in April.”
Express.co.uk previously asked NS&I if a person could win the £1million jackpot along with several other prizes in a single draw.
The group said: “In theory, an individual could win both £1milllion prizes as long as they have at least two £1 bonds in their holding as each single bond has an equal chance of winning any prize.
“However, since the £1million jackpot was introduced no one has ever won both in the same draw.”
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