Surfshark VPN review | ZDNET

Purchasing Surfshark is interesting. It’s important to remember that VPN companies regularly change their fees, so what we’re publishing here might well be different tomorrow. In fact, the fees my editor saw when she checked the site were different from what I saw at the same time. But with that caution, here’s a chart showing Surfshark’s current basic fee structure (or at least pretty close):

Take notice of the 25 month program. If you expect to use Surfshark for anything more than four months (five months times $12.95 is $64.95), it is definitely the better deal. 

But here’s the kicker. If you want to keep using Surfshark after that 25-month period, it will automatically renew every year at the 12-month rate, and not for two years like the original purchase.

I mean, seriously, what self-respecting services company wouldn’t have at least one upsell? Surfshark’s is called Surfshark One. It contains three (yeah, it gives me a headache, too) new features: antivirus, recordless search, and personal identifying information (PII) data breach alerts.

Here’s pricing for that:

Not directly. But it does have a 30-day money-back guarantee. So you do have to pay upfront, but the company will refund your money if you hate it… with a few exceptions.

The company’s Terms of Service page says this:

We can refund you on the basis of our 30-day money-back guarantee. Except if you signed up via iTunes/App Store/Amazon or with a prepaid card/gift card. These are out of our hands.

So, if you’re not sure whether or not you’re going to keep using the service, buy it through a regular credit card.

As it turns out, yes. And in a big way. Most VPNs limit use based on the number of simultaneous connections. So a VPN that limits you to, say, three simultaneous connections can’t be used on four devices at once.

One of Surfshark’s standout value elements is that it allows you to use it on an unlimited number of devices. So if you want to run your whole house and all its gadgets through Surfshark’s VPN, you can do so without worrying about whether you’ll exceed some arbitrary limit.

Let’s also talk about the types of devices you can use. Surfshark has client applications specifically for MacOS, Windows, Android, and iOS and supports both phones and tablets. But it also provides setup instructions for a wide range of TVs and consoles, routers, and Linux (with full support for Debian 11 and higher, Ubuntu 20.04 or higher, and Mint 20 or higher).

I installed the Surfshark app on a fresh, fully-updated Windows 11 install. To do this kind of testing, I always use a fresh install so some other company’s VPN leftovers aren’t clogging up the system and possibly influencing results.

What’s particularly interesting is that I’m running Parallels Desktop 18 on a Mac Studio with an M1 Max processor. So rather than having to bare metal the test system and do a full Windows install, all I have to do is copy the Parallels virtual machine file and launch it. Now, here’s where it gets interesting.

I’m running Arm for Windows, and running these tests inside an emulated x86 environment. And it’s still fast. A quick shoutout of thanks to Parallels for being a project partner on this and helping me work out how to best load out the VMs for this kind of testing.

I have a 1 gig fiber feed connected to my test machine over Ethernet, so my baseline network speed is quite fast. Initiating a connection took between three and six seconds for each server location.

To provide a fair US performance comparison, rather than comparing to my local fiber broadband provider, I use speedtest.net and picked a server a few thousand miles away in Dallas Texas to test download speed.

I tested connections to every other continent except Antarctica. Tests originated in Oregon and connected to Stockholm Sweden, Taipei Taiwan, Perth Australia, Hyderabad India, Sao Paolo Brazil and Cairo Egypt.

There are actually two considerations here. The first is hiding your location. There may be many reasons why you want to do this, from personal security to content access. If you’re concerned about personal security and believe that the only thing standing between you and death, abuse, persecution, or imprisonment is the VPN you’re using, I strongly recommend you read this article: When your VPN is a matter of life or death, don’t rely on reviews

The second consideration is whether your VPN hides the fact that you’re using a VPN. Many services will block anything they can tell is using a VPN, and VPN use is also illegal in some countries.

While connected to each of the continents, I also tested whether there was a DNS leak, which would potentially provide information to your ISP or other services about what sites you visit or your originating location or IP address.

Surfshark advertises it can connect you to 100+ countries. Technically, that’s true, although it does so with some countries using virtual servers. These are servers indicated with a V on the location name:

Look around you. Have you noticed how everything has turned gray? That’s because you’ve just entered the gray area of VPN usage.

Also: What is torrenting and how does it work?

While using VPNs to bypass geoblocks is not necessarily illegal in most areas, it most definitely is a terms of service violation — and streamers like Netflix and Hulu do not approve. 

But Surfshark, like most of the other VPN services, recognized that using their service to bypass geographic limitations for content is a big draw. So they talk out of both sides of their mouth(s).

Here’s an example. Surfshark is running a very long and detailed article entitled, Which Countries Get the Best-rated TV Shows & Films on Netflix? It discusses which countries have the best Netflix catalogs and what shows might be watched in what regions. Now, why would Surfshark run such an article if they didn’t want to not-so-subtly imply their service makes watching different Netflix feeds from other countries possible?

Also: The best VPN for streaming: Expert tested

The company has a pretty solid Help Center with knowledge base notes and installation guides. These are all fairly well written and clear.

Surfshark offers email and chat support. When you connect to the chat support, you’re first greeted by a chatbot. There’s no obvious way to reach an actual, human agent. But when I asked the chatbot to connect me to a human, it did in about a minute.

I asked about the p2p search I mentioned above. Here’s the answer I got back: “All the rest of the servers will redirect you to the p2p servers, as they are special for torrenting, due to having more ports open.”

We also had a very pleasant conversation about chatbots and AIs like ChatGPT. The details of that conversation aren’t necessary for this review, but it did go to the fact that the support agent was both human and engaged in the conversation.

Obviously, human agents differ in personality, but if we can judge by the interaction I had with “Eric,” Surfshark’s customer support for basic questions and answers was pretty good.

If you need a VPN, Surfshark is a good deal. Performance was quite good, it’s priced less than most other venders (a lot less), and it offers unlimited connections.

Honestly, what’s not to like?

Here are a few comparable VPN services worth considering if you don’t think Surfshark is the right one for you.