Astound Broadband customers in the Seattle area were left without internet over the weekend after the company said power pole damage impacted its fiber network.
In a statement published to X, the company said it began restoring fiber on Sunday following an incident on Saturday involving a car hitting a power pole.
By Monday morning, some customers said they had connection again, but others still did not have service.
One customer said on Facebook that the card reader on their laundry machines would not work due to the outage.
Many users complained about the lack of customer service and communication.
We’ve reached out to the company for more details about the outage.
Astound Broadband is the nation’s sixth-largest telecommunications provider, serving more than one million customers across nine states, and eight of the top ten metro markets in the U.S. It offers internet, TV, and phone products, as well as a mobile service that launched last year.
The company unified its regional brands under its current name in January 2022. Astound Broadband’s West Coast operations, which trace their roots to the founding of Wave Broadband in the Seattle area nearly two decades ago, became known as “Astound Broadband powered by Wave.” Wave Business became “Astound Business Solutions.”
